FAQs

AOM Group is ready to be your next and last stop when shopping for home decor, fashion... Your questions you will find all the answers you need here. If you have a question that this page does not answer or any suggestions, please let us know by contacting us via [email protected]

1. How can I order?

You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit Card and they will be charged at USD rate. 

To purchase an item on AOM Group:

• Find an item you want to purchase on blockofgear.com.
• Choose the options you want for that item, if applicable.
• Click Add to cart. Take any of these optional steps:
• If you have one, apply the discount code in the “APPLY COUPON” field. 
• You can buy some more by clicking “CONTINUE SHOPPING” button.
• To remove an item you want, click ” X “ in Shopping Cart. 

Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.

Click “PayPal” button to choose your preferred payment method. After the order is completed, you will receive an order summary to your email.

2. What currency is used on the site?

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD. 

Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details

3. How do I use discount codes?

Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.

• Select items to purchase, and add them to your Shopping cart.
• Type or paste the code in the “APPLY COUPON” field.
• Click Apply.

4. What method payment do you accept?

At the moment, we only accept Credit/Debit cards and PayPal payments. 

When you shop at AOM Group, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure. 

AOM Group has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

5. How do I make payments using PayPal? How does it work?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to aom.vn system for your order.

It’s fast, easy & secure.

6. Can I make a payment without a PayPal account?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

7. Why is my PayPal payment being declined?

To provide one of the safest online payment services PayPal internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.

To improve the chances of successful payments:

• Confirm your bank account / card.
• Send the payment using money in your PayPal Balance, rather than using a bank or card.
• Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.

8. Why was my credit card declined?

PayPal didn’t accept your credit card. An error message states, “The transaction could not be completed. Please try again” or “Credit card not accepted.”

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.

9. Can I combine orders to save shipping costs?

Each order number is unique on its own and we shipped our product separately due to the different completion date of the products. Hence we are unable to combine all your orders and have them shipped together.

10. Do you accept wholesale orders?

We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.

11. Why must I make payment immediately at Checkout?

AOM Group ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.

12. Can I place a phone or mail order?

Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online, rest assured, our online checkout process is secure and your payment details are never stored. However, if you are having trouble placing your order, email our Customer support team with your request, and contact information, we will be happy to assist you.

13. How do I look up my order number?

Visit this link: Tracking

Then enter your order number

If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at [email protected], and let us know the email address you used to place the order so we can locate the order number for you.

14. Can I change my delivery address?

Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at [email protected]. Once the order is in the process to be shipped, we are not able to change the shipping address for you.

15. How do I cancel or change my order?

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.

16. Why didn't I get an order or shipping confirmation email?

Each time you order, you’ll receive an order confirmation email as soon as your order is placed. 

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add AOM Group to your safe list. If you haven’t received anything within 24h, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.

You’ll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven’t received your shipping confirmation email, it is possible your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 7 to 9 business days for your order to ship, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our Customer support team and we can confirm the ship date for your order or see why your order is delayed.

17. When will my order ship?

Our standard processing time is typically 7 to 9 business days. Keep in mind, processing time may vary depending on sales and promotions. 

Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order). Your items will be shipped as soon as they are ready and you’ll receive a shipping notification for each shipment in your order.

18. When will my order arrive?

The processing time is typically 7 – 9 business days. Keep in mind, processing time may vary depending on sales and promotions. Once your order is shipped, you’ll receive a shipping confirmation email. Average transit time with Standard shipping is 7 to 15 business days and doesn’t include weekends or holidays, plus additional processing and transit time depending on local delivery. However, delays can occur in transit or hold at the customs office, so it’s possible to take up to 4 weeks for an order to be delivered. 

19. Why haven't I received my order yet?

We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:

1. Check Your Order Status

If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order status. 

2. Peek at the Tracking Details

If your order has shipped, you’ll have a tracking number for your shipment. You can check your tracking number at www.17track.net/en. 

US Standard Shipping

If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.

International Standard Shipping

Keep in mind, some International shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks but can take up to 5 weeks for delivery. If you still don’t have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order. 

3. Contact our Customer support Team

If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via [email protected] and we’ll be able to help track down your shipment to ensure a speedy delivery.

20. Why would a package be returned?

If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

• The shipping address does not exist
• The shipping address is misspelled
• The shipping address is missing information (i.e. apt/bldg/suite number)
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package

We will NOT be responsible for reimbursement, refund or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.

To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. AOM Group does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

21. My items are damaged or defective, what should I do?

If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 7 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge!

22. Why does my order have separate shipments?

Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).

23. Why does my item smell?

That odor you may smell on your item is a by-product of the custom printing method used to print the design. But, don’t fret! The odor from printing is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

The printing process we use water-based inks are 100% non-hazardous, toxin-free and adhere to the strictest human health and environmental standards. Because the ink is water-based, it is 100% biodegradable, contains no animal by-products, and is completely vegan friendly. The printing process is a completely waterless, dry process which allows for a low environmental footprint, so no water is used or wasted in the printing process.