Effective date: October 22, 2026.
At AOM Holding we want you to be happy with every purchase. If something is not right, this policy explains when you can exchange or return an item and how we issue refunds.
Return window
You can request an exchange or return within [number of days] days of receiving your order. Requests made after this period may not be accepted, unless the item has a manufacturing defect or the law provides otherwise.
Return conditions
To be eligible for an exchange or return, the item must:
- Be in its original condition — unused, unwashed and unaltered.
- Have all tags, labels, packaging, accessories and any free gifts included.
- Come with an order number or other proof of purchase from AOM Holding.
Non-returnable items
Unless an item is faulty, damaged or incorrect, the following cannot be returned:
- Digital products that have been downloaded, activated or whose codes have been delivered.
- Services that have been fully performed.
- Custom-made or personalised items.
- Items that cannot be returned for hygiene or health reasons once unsealed (such as cosmetics, underwear or food).
- Items clearly marked as "final sale" or "non-returnable" on the product page or in a promotion.
Faulty, damaged or incorrect items
If you receive an item that is faulty, was damaged in transit or is not what you ordered, please contact us as soon as possible with photos or a video showing the problem. In these cases we cover the full cost of the return and will send a replacement or issue a refund, whichever you prefer.
How to return an item
- Contact us using the details at the bottom of this page with your order number, the item(s) you want to return and the reason.
- We will confirm your request and send you packing instructions and the return address.
- Send the item back as instructed. Please keep your shipping receipt until your return has been processed.
- Once we have received and inspected the item, we will let you know the outcome and process your exchange or refund.
Please do not send items back before your return has been confirmed, as the parcel may not be received correctly.
Return shipping costs
- Our error (faulty, damaged or incorrect item): we cover all shipping costs.
- Your choice (change of mind, different size or colour): you pay for the return shipping, and the original shipping fee is not refunded unless the law requires otherwise.
Refunds
When your return is approved, we refund you to the original payment method. For cash on delivery orders, refunds are made by bank transfer using the details you provide.
How long it takes for the money to reach your account depends on your bank or payment provider; it usually takes a few additional business days after we have processed the refund. Refunds are made in the currency you paid in (USD); exchange-rate differences or fees charged by your bank, if any, are outside our control.
We may issue a partial refund if a returned item is not in its original condition, is missing parts or shows signs of use not caused by us.
Exchanges
You can exchange an item for a different size, colour or another product that is in stock. If the new item has a different price, you will pay or be refunded the difference.
Cancelling an order
You can cancel your order free of charge before it has been handed to the carrier — just contact us as soon as possible. Orders that have already shipped are handled through the return process above.
Your statutory rights
This policy does not limit the rights you have under the consumer protection laws of the place where you live. Where the law gives you more favourable rights, those rights apply.
Contact us
To request a return or ask about a refund, please contact AOM Holding with your order number:
- Email: [email protected]
- Phone: +84 966 724 629
- Address: Khu đô thị HUD Vân Canh, Sơn Đồng, Hà Nội