Effective date: October 22, 2026.
This policy explains how AOM Holding processes and delivers your order: where we ship, how long it takes, what it costs and what to do if something goes wrong with your parcel.
Where we ship
We deliver to the countries and regions for which shipping methods are shown at checkout. If no suitable shipping method is available for your address, please contact us and we will do our best to help.
Order processing time
Orders are prepared and handed over to the carrier within [number of days] business days after the order is confirmed and paid (or confirmed, for cash on delivery orders). Business days exclude weekends and public holidays.
During peak seasons, major sales or for pre-order items, processing may take longer — we will let you know if your order is delayed.
Estimated delivery time
The estimated delivery time for each shipping method is shown at checkout, counted in business days after the order has been handed to the carrier. These are estimates; delivery may take longer because of weather, customs, carrier peak periods or other events outside our control.
Shipping fees
Shipping fees depend on your delivery address and the method you choose. They are calculated and clearly shown at checkout before you confirm your order.
Digital products and services
Digital products and services do not need to be shipped, so no shipping fee applies. How you receive a digital product, or when a service will be performed, is described on the product page and in your order confirmation email.
Order tracking
After you place an order you will receive a confirmation email. Once your order ships, we will notify you and provide a tracking number (where the carrier supports it) so you can follow your parcel. If you ordered with an account, you can also check the order status in your account.
Duties and taxes (international orders)
International orders may be subject to import duties, VAT or customs clearance fees set by the destination country. Unless stated otherwise at checkout, these charges are paid by the recipient and are not included in the product price or shipping fee.
Delivery address and failed deliveries
- Please double-check your delivery address and phone number before ordering. If you need to change them, contact us straight away — changes are only possible before the order has shipped.
- If the carrier cannot deliver because the address is incorrect or the recipient cannot be reached, the parcel may be returned to us. Any cost of re-sending will be confirmed with you before the parcel is sent again.
Damaged, lost or incorrect items
Please inspect your parcel on arrival. If an item was damaged in transit, is missing or is not what you ordered, contact us within [number of days] days of delivery with your order number and photos of the parcel and items. We will work with the carrier and send a replacement, exchange the item or issue a refund in line with our Return and refund policy.
If your parcel has not arrived after the estimated delivery time, please contact us so we can check with the carrier.
Contact us
For any question about shipping, please contact AOM Holding and include your order number if you have one:
- Email: [email protected]
- Phone: +84 966 724 629
- Address: Khu đô thị HUD Vân Canh, Sơn Đồng, Hà Nội